10 Orchard Rd, #01-11 Orchard Plaza, Singapore 238841

We’re open Monday – Friday, 8 a.m. – 9:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

If you buy From Lowell Sewing, The delivery fee is free charged per order.

Which payment methods are accepted in the Online Shop?


Best Ways to Send Money Internationally

1. PayPal

2. Credit Card

3. Bank Transfer

How long will delivery take?

Usually it takes 7-10 Days by AIR and 30 days by SEA.

What exactly happens after ordering?
  • We dispatch orders received before 5 pm Mon-Fri for next working day delivery with UPS, DHL, or FedEx.
  • Smaller orders under $1,000.00 will usually be dispatched next working day.
  • Orders placed after 5 pm on Friday will not be processed until Monday mornings.
  • Out of stock items on back order will be sent on to you automatically as soon as we receive them; for the majority of items, this will be within 5-10 working days.
  • No additional delivery charges apply to items on back order.
  • To check the status of an order please use the tracking information from your dispatch notification, email us or phone us
How about Warranty?

Lowell Sewing offers a 60-day guarantee on all Sewing Machines, Embroidery Machines, and DTG Garment Printers. If you purchase an instrument that does not meet your expectations or has a manufacturer defect, return it to Lowell Sewing with your dealer invoice and we will exchange it or give you a full refund. Products must be returned with the invoice within 60 days of the date listed on the invoice for exchange or refund.

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